Retailer-specific Questions

Once I faucet right into a restock from Social Standing, APB, AMM, Function, or Further Butter I am getting redirected to their product web page or to an empty cart. Why is that?

All of those websites use Shopify to energy their raffles. Should you get a restock notification and it doesn’t take you to checkout, odds are that they’ve simply began/closed their raffle. The inventory is being loaded on their backend and that may urged a track ping.

Once I faucet right into a restock from DTLR I am getting redirected to their product web page. Why is that?

DTLR uploads a product web page forward of the discharge, which notifies our screens. Please bear in mind that as a result of this procedure, you would possibly not obtain a Drop Alert from DTLR on the time of the particular liberate. In those eventualities, please confer with the ATC hyperlinks supplied for your Slack group forward of the discharge.

Why does Dover Boulevard Marketplace (DSM) and Great Kicks all the time promote out straight away?

DSM and Great Kicks are infamous for now not the use of bot coverage, which doesn’t permit guide consumer’s a lot probability as bots will consume up inventory temporarily.

How do I do know if a shop is the use of bot coverage?

All through a liberate you’ll be redirected to a web page that calls for you to perform a little type of check to ensure your humanity. This may also be within the type of hCaptcha, reCaptcha or resolution a ability checking out query. This check is finished earlier than going on your cart and ready within the queue. 

Tapping on notifications for positive websites similar to All The Proper and Undefeated takes me to the account login web page as an alternative. Why is that?

Positive shops require you to login earlier than permitting you to checkout. We advise developing an account with those shops immediately and saving the login on your tool’s autofill to make sure you’ll be able to login temporarily all through a restock. If you’re anticipating a timed liberate on both site we suggest logging into your account upfront of drop time. 

Once I faucet on a notification from Canary Yellow, it takes me to an empty cart. What will have to I do as an alternative?

Canary Yellow’s web page setup works otherwise from Shopify websites and does now not will let you faucet the scale and head instantly to checkout. As a substitute, if you end up at the product web page, faucet the “View” button subsequent to the fee and it’s going to take you to the product web page. From there, upload your dimension manually after which head to checkout.

Not unusual DROPS App Questions

My account is showing as ‘Elementary’ once I’ve paid for Cellular+/Top class get entry to.

If you’re on Android, please take a look at tapping the ‘Repair Purchases’ button discovered beneath this graphic:

In case your get entry to remains to be appearing as Elementary in a while, touch [email protected].

If you’re on iOS, take a look at logging out and again in and make sure if the app nonetheless acknowledges your subscription as Elementary. If not anything has modified, please touch [email protected]

It’s not that i am getting any notifications for my key phrases, why is that?

As our screens revel in consistent verbal exchange with 460+ on-line shops shedding merchandise, we suggest the next steps to easiest optimize your Drop Signals revel in:

• Use particular key phrases (ie. orange magma dunk low) as an alternative of basic key phrases (ie. dunk)
• Make a selection particular sizes to steer clear of getting notifications for sizes you aren’t on the lookout for
• Toggle ‘Clear out Feed By way of Key phrases’ to look the goods related on your key phrases

Should you see an alert for your feed for a key phrase you have got however didn’t obtain a notification for, this is because the product didn’t restock for your dimension.

If you’re nonetheless experiencing a loss of notifications over a longer time frame, please touch [email protected] and come with a screenshot(s) of your whole checklist of key phrases.

My feed within the DROPS tab isn’t appearing appropriately, why is that?

In case your product feed isn’t loading the rest however you’re getting notifications, please practice those steps:

• Delete your whole checklist of key phrases
• When coming into your key phrases, persist with phraseology similar to “jordan 4 middle of the night army”
• Don’t use SKUs (ie. DM7866-162) or replica key phrases of the similar colorway
• Don’t use quotations for your key phrases
• As soon as you’re performed coming into your new checklist, set “nike” as a basic key phrase to check in case your feed is receiving properlyIf you’re nonetheless operating into this mistake after following the above steps, please touch [email protected] and come with a screenshot(s) of your whole checklist of key phrases.

How do I am getting get entry to to the Slack group?

Our Slack group is most effective to be had to top class contributors – to improve, head to https://solesavy.com/sign up for/ and make a selection the ‘Top class’ choice. Don’t disregard to cancel your present Cellular+ subscription throughout the App Retailer!